In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media […]
Read moreWhile many businesses are concerned about the threat external hackers pose to their online systems, it is crucial to note […]
Read moreToday I’m submitting the 4th blog in our Character Commitment Series. I’ve spent the past several months writing a blog […]
Read moreHistorically, when an organization thought about properly securing the logical infrastructure, it was about placing controls at the access points. […]
Read moreTechnology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social […]
Read moreCoaching employees is important for continuity of an organization. Your leadership team needs to pass on the wisdom and knowledge […]
Read moreI came across an article the other day in The Harvard Business Review that caught my eye. It did so […]
Read moreThis is the second installment you’ve been waiting for regarding saving your talent. You can read Part 1 here. Below […]
Read moreSpreadsheets are the traditional method of maintaining data in a call center. However, inconvenient issues can arise when supervisors need […]
Read moreHigh turnover affects your company’s performance and growth. It is very expensive to keep training employees who leave immediately after. […]
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