2025 ICMI Best Technology Solution

Great customer
experiences start with great people.

For over two decades, Etech has built contact center teams grounded in servant leadership — teams that stay longer, perform stronger, and care more. Our AI division, ETSLabs, built the analytics, automation, and Voice AI that make every interaction measurable and every agent conversation actionable.

Human expertise. In-house AI. Documented results.

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Group of Etech employees smiling together during a team celebration
Etech contact center agent wearing a headset while assisting a customer
<5%
Monthly Attrition
Industry avg: 30%+
100% Analyzed

Every interaction scored by QEval. Not 2-5% sampled.

4,000+ team members across 7 global sites
SOC 2 Type II ISO 27001:2022 PCI-DSS HIPAA GDPR MBE Certified Since 2003 Fortune 500 Clients 7 Global Sites 3 Countries 2.5B+ Interactions Analyzed (cumulative platform figure) SOC 2 Type II ISO 27001:2022 PCI-DSS HIPAA GDPR MBE Certified Since 2003 Fortune 500 Clients 7 Global Sites 3 Countries 2.5B+ Interactions Analyzed (cumulative platform figure)
Trusted by industry leaders
Cox Bosch Cencora Aetna Penske Devry University Cars Samsonite Kroll Polaris Cox Bosch Cencora Aetna Penske Devry University Cars Samsonite Kroll Polaris Cox Bosch Cencora Aetna Penske Devry University Cars Samsonite Kroll Polaris Cox Bosch Cencora Aetna Penske Devry University Cars Samsonite Kroll Polaris
0%
Client Retention
Through the year of displacement
$ 0M+
Tuition Reimbursement
Invested in our people's education
0%
Avg Conversion Increase
Documented across sales programs
0%
Avg CSAT Score
Across all active programs
100
AI Deployments Delivered
As a full-stack BPO partner
30 days
Day Deployment Guarantee
At any scale. Production AI, not promises.
Zero
Compliance Breaches
22 years of operations
0B
Interactions Analyzed
Across all programs