Veronica Chimney, Author at Etech Global Services LLC

Five Steps to Qualify for a Job Interview

There is no doubt that interviewing for a job is a stressful experience. It can feel like you are being […]

If you run a call center, your main focus is probably on efficiency at all costs. Of course, call centers […]

HR should play a huge role in your contact center in order for employees to achieve the best possible results. […]

Customer experience is no longer a function of the customer representatives’ only or customer-facing employees only, but the entire organization […]

A call center boasts a large number of employees given the nature of its operations, 24 hours, 7 days a […]

The high employee turnover in contact centers is a significant challenge to the management. Every human resource manager wants to […]

Generation Y has been the most challenging workforce for many organizations, especially when it comes to managing their talents. These […]