AWARDS AND RECOGNITION

Recognized globally. 22 years of awards.

From technology to training to community. From Nacogdoches to Gujarat. Every award on this page was earned by an operating contact center, not a holding company.

40+
Industry awards
22
Years recognized
6
CCW recognitions
4
PACE Corporate Citizen

2025 FEATURED AWARDS

ICMI recognized QEval as the best new technology solution in the contact center industry.

The International Customer Management Institute evaluated QEval against commercial quality monitoring vendors and selected it as the 2025 winner. Built inside an operating contact center by the team that uses it every day.

TECHNOLOGY

ICMI Global Contact Center Award for Best New Technology Solution

QEval by ETSLabs

THE AWARDING BODY

ICMI is the research and training division of Informa, focused exclusively on contact center operations. Their technology award evaluates platforms on measurable operational impact, not marketing claims.

WHAT IT MEANS

QEval was recognized for analyzing 100% of customer interactions using AI-powered scoring, speech analytics, and coaching workflows. The platform was built inside an operating contact center and has processed 2.5 billion interactions. It is the only quality platform built by the same team that uses it in production every day.

COMPLETE AWARDS TIMELINE

Every award. Every year. 2003 to 2025.

Click a year to filter. Click again to show all.

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AWARD CATEGORIES

Six categories. 22 years of recognition across every dimension.

Technology, operations, training, leadership, community, and diversity. The breadth of recognition reflects the breadth of the operation.

14
AWARDS

Technology and Innovation

ICMI, GESIA AI, Stevie BI, CIO Review QMS, PACE Technovation

12
AWARDS

BPO Excellence

CCW BPO of Year, GESIA BPO/KPO (3x), OA500, ContactCenterWorld

5
AWARDS

Training and People

CCW Training (3 consecutive), ISTD Innovative Trainer, Stevie Great Employers, Tech Cares

6
AWARDS

Leadership

Matt Rocco, Kaylene Eckels, Jim Iyoob, Ronnie Mize

8
AWARDS

Community and Citizenship

PACE Corporate Citizen (4x), TASB, U.S. Chamber, East Texas Business of Year

6
AWARDS

Diversity and Certification

MBE (NMSDC), MWBE, USPAACC (multiple), California PUC, Top 50 Minority

CERTIFICATIONS AND COMPLIANCE

Attested where it counts. Certified where your procurement team needs it.

Live attestation evidence is available at trust.etechgs.com.

View live attestation evidence at trust.etechgs.com

BY THE NUMBERS

22 years. 40+ awards. The recognition followed the work.

40+
Industry Awards
22 yrs
Consecutive Recognition
6
CCW Recognitions
3x
GESIA Best BPO/KPO
4x
PACE Corporate Citizen

RECOGNIZED LEADERS

Five leaders recognized by name. The awards followed their work.

Individual recognition for people who have led Etech's operations, compliance, customer experience, and growth.

Dilip Barot

Founder & Chairman

Etech founder Dilip Barot received the Fast 100 Asian American Business Award from USPAACC for rapid business growth. He led the 2003 acquisition of a closing BellSouth call center in Nacogdoches, preserving 400 jobs.

Matt Rocco

Chief Executive Officer

Recognized for people-focused leadership and business transformation. Matt Rocco has led Etech since its founding and operates on a servant leadership model that has produced under 5% monthly attrition and 6.3-year average tenure.

Ronnie Mize

Chief Information Security Officer (CIO)

  • Customer Engagement Compliance Professional Award (2019)

Recognized for compliance excellence in customer engagement. Ronnie Mize has overseen 22 years of zero compliance breaches across all Etech operations.

TELL US ABOUT YOUR CONTACT CENTER

Tell us your vertical, your volume, and what is hurting. We will show you what the operation looks like.

22 years of recognition across technology, operations, training, leadership, community, and diversity. The awards followed the work. See what the work looks like for programs in your industry.

Contact us See the QEval platform

Or call us directly: 936-559-2200

Etech awards and recognition